The following is to introduce and familiarize you to our companys product.  We would like to answer any questions that you might ask about our production, quality or operation.

1.    How long will it take from order to the shipment?

This process can take up to seven days for it to leave our company. We use the time to inspect the pieces and do any touch-ups that may be necessary in order to provide you with an excellently crafted product.

2.   Which sea port are you going to use?

The sea port we are going to use is Shanghai. It is the biggest port is China,and near our factory

3.   What kinds of pricing are available?

FOB Shanghai is the price can be offered, and CIF price is available as customers demands

4.   Is 100% silk carpte ?

Yes,it's totally 100% silk and hand made carpet 

5.   What are the conditions of a quote?

Per the requirements of customer, we can provide either FOB or Ex-factory price.

6.   How long will an order take from start to finish?

It will depend on how big is the order and our work load, normally it will take 4-8 weeks, since the deposit is received.

7.   Is there a warranty?

(1) One year protection against product defects

(2) Lifetime consultation on any issues that may arise